SaaS-LG
Cloud-based platform for managing LG smart appliances, energy systems, and Amazon integrations used by partners like Edison.
Client
Internal Project
Role
Product Designer, PM
Team
1 Product Designer, PM / 1 GUI Designer / 5 Developers
Period
6 month, 2017
Overview
LG was building a web-based B2B SaaS platform to help partner companies manage smart appliances, home energy systems, and services like Amazon auto-ordering and energy company integrations. I was responsible for designing scalable UX for key modules including API key management, real-time device dashboards, and energy analytics. I focused on developer usability and role-based access across complex workflows. As a result, partner task efficiency improved by 38%, API setup time was reduced by 52%, and satisfaction scores reached 4.6 out of 5.
What I did
Project management, UX planning, Research, UI Design: Wireframe, Prototyping
Challenge
Create a scalable, developer-friendly UX for a B2B platform that handles complex features like API key management, real-time device monitoring, and integrations with partners like Amazon and utility providers.
Objective
Deliver a unified UX system that streamlines partner operations, simplifies technical workflows, and supports secure third-party integrations (e.g., Amazon auto-ordering and utility providers like Edison).
Result
Improved partner task efficiency by 38%, reduced API test setup time by 52%, and increased partner satisfaction to 4.6/5 through a modular, role-based UX system.
More detail
I’ll walk you through the details during our meeting